Deposit of the electricity account can be refunded upon termination of account. 

1. I am the registered customer issued with a deposit receipt.|
2. I am the registered customer not issued with a deposit receipt (i.e. The deposit was paid with the first electricity bill of my account).|
3. For other cases, please call our Customer Services Representatives at 2887 3411 during office hours.

For registered customers issued with deposit receipt

By Cheque

Please mail the properly-endorsed deposit receipt, together with the correspondence address and telephone no. to our Customer Centre. A crossed cheque made payable to the registered customer will then be mailed to the correspondence address within five working days.

In Cash

Upon presenting the properly-endorsed deposit receipt, cash refund can be arranged for refundable amount of $3,000 or below at our Customer Centre.

Direct Refund to Bank Account

For the refundable amount $5,000 or below, we can also arrange direct refund to the bank account of the registered customer in Hong Kong within five working days upon receipt of a copy of bank record showing the bank account no. and bank account name.

If deposit receipt is lost, please call us at 2887 3411 during office hours. A letter of indemnity will be sent to the registered customer for completion.

For registered customers not issued with a deposit receipt (i.e. The deposit was paid with the first electricity bill of your account)

Please call our Customer Services Representatives at 2887 3411 during office hours to arrange deposit refund.

• A crossed cheque made payable to the registered customer will be mailed to the correspondence address within five working days.
• If the refundable amount is at $5,000 or below, we can also arrange direct refund to the bank account of the registered customer in Hong Kong within five working days upon receipt of a copy of bank record showing the bank account no. and bank account name.