As a responsible public utility, we value any comments and suggestions you may have on our services. You are welcome to contact us via the following channels:

Thank you for your feedback and support of Hongkong Electric.

Hongkong Electric Holdings Limited
E-mail: mail@heh.com Telephone: (852) 2843 3111 Facsimile: (852) 2810 0506 / 2537 1013 Postal Address: G.P.O. Box 915, Hong Kong Address: Hongkong Electric Centre 44 Kennedy Road Hong Kong

The Hongkong Electric Company, Limited
E-mail: mail@hec.com.hk  Telephone: (852) 2843 3111 Facsimile: (852) 2810 0506 / 2537 1013 Postal Address: G.P.O. Box 915, Hong Kong Address: Hongkong Electric Centre 44 Kennedy Road Hong Kong

Customer Services
E-mail: mail@hec.com.hk   Telephone: (852) 2887 3411* SMS Enquiry Service: (852) 6681 3411 Facsimile: (852) 2510 7667 Postal Address: G.P.O. Box 915, Hong Kong Address: 9/F, Electric Centre 28 City Garden Road North Point Hong Kong

Emergency Reporting
Telephone: (852) 2555 4999* Chinese (24-hour)    (852) 2555 4000* English (24-hour)

Home Management Centre
E-mail: hmc@hec.com.hk Telephone: (852) 2510 2828 Facsimile: (852) 2510 7870 Address: Home Management Centre 10/F, Electric Centre 28 City Garden Road North Point Hong Kong

Information on Electrical Appliances
E-mail: marketing@hec.com.hk Enquiry Hotline: (852) 2843 3645 (Domestic Appliances) (852) 2843 3669 (Commercial Equipment) Facsimile: (852) 2537 1351 Address: Group Commercial Division 9/F, Hongkong Electric Centre 44 Kennedy Road Hong Kong

Hongkong Electric International Limited
E-mail: info@hei.com.hk Telephone: (852) 2843 3111 Facsimile: (852) 2810 0506 / 2537 1013 Postal Address: G.P.O. Box 915, Hong Kong Address: Hongkong Electric Centre 44 Kennedy Road Hong Kong

Associated Technical Services Limited
E-mail: mail@ats.com.hk Telephone: (852) 2843 3111 Facsimile: (852) 2810 0506 / 2537 1013 Postal Address: G.P.O. Box 915, Hong Kong Address: Hongkong Electric Centre 44 Kennedy Road Hong Kong