Concessionary Tariffs & Other Special Services
It is one of our missions to care for the needy in the society. In 1994, we introduced Concessionary Tariff Scheme for the Elderly. The scope of the Scheme has been expanding over the years and currently there are four types of concessionary tariff schemes, namely, Concessionary Tariff Schemes for the Elderly, the Disabled, Single-parent Families and the Unemployed.
We have also provided various tailor-made services for customers with special needs, such as SMS enquiry service, large-font bill and booklet, Braille bills and brochures, audio guide on customer services, registration of "life-support" equipment users and other special facilities such as teleloop for the hearing impaired in our Customer Centre.