Billing and Payment
You can conveniently access your electricity account information anytime via the following services or by calling our Customer Services Representatives at 2887 3411 during office hours.
- Account-On-Line Service1
|Account-On-Line Service2
The following account information is available just at your fingertips if you have registered our "Account-On-Line" Service:
- Latest bills
- Account balance
- Recent billing and payment records
- Consumption history
- Account-by-Phone Service
Please call our 24-hour "Account-by-Phone Service" at 2887 3466 to access your account information as follows:
- Current billing amount
- Account balance
- Last payment record
- Consumption history
- Request for a bill copy
- by post;
- by e-mail;
- by SMS; and
- by fax
Please register our
Account-On-Line3|Account-On-Line4 Service on our website to arrange receiving bills by e-mail, SMS and/or fax.
- Change of postal address can be arranged by completing and returning the respective electronic form1 on our website.
- Customer can opt to receive electricity bills in English or Chinese.
- Change of bill language can be arranged by completing and returning the respective electronic form2 on our website.
- There are three types of tariff rates