How to terminate an electricity account?

Please give us two working days' advance notice. In most of the cases, the registered customers can apply account termination by completing the electronic form of Termination of Account. The registered customer is liable for all outstanding charges of an account as long as the account remains under his name.

How to refund deposit?

The deposit can be refunded upon termination of account.

For Registered Customer With Deposit Receipt

Please mail the properly-endorsed deposit receipt, together with the correspondence address and telephone no. to our Customer Centre. A crossed cheque made payable to the registered customer will then be mailed to the correspondence address within five working days.

Upon presenting the properly-endorsed deposit receipt, cash refund can be arranged for refundable amount of HK$3,000 or below at our Customer Centre.

If deposit receipt is lost, please indicate in the termination form or call us at 2887 3411 during office hours. A Letter of Indemnity will be sent to the registered customer for completion.

For Registered Customers Not Issued With Deposit Receipt

Please call 2887 3411 during office hours to arrange deposit refund, a crossed cheque made payable to the registered customer will be mailed to the correspondence address within five working days.

Direct Refund to Bank Account

For refundable amount $5,000 or below, we can also arrange direct refund to the bank account of the registered customer in Hong Kong within five working days upon receipt of a copy of bank record showing the bank account no. and bank account name.

For enquiries, please call 2887 3411 during office hours.

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