Customer Centre
| Address: |
9/F, Electric Centre, 28 City Garden Road, North Point.
(Near Fortress Hill MTR Station) |
| Postal Address: |
G.P.O. Box 915, Hong Kong |
| E-mail Address: |
mail@hec.com.hk | |
| Customer Account Enquiries |
| Telephone: |
2887 3411 |
| SMS Enquiry Service: |
6681 3411 |
| Facsimile: |
2510 7667 |
| Office Hours: |
Monday to Sunday 9:00 AM to 6:00 PM
(Except Public Holidays & Festivals which fall on Sundays) |
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| Inspection & Technical Enquiries |
| Telephone: |
2887 3455 |
| Facsimile: |
2510 7721 |
| Office Hours: |
Monday to Saturday 9:00 AM to 6:00 PM
(Except Public Holidays) |
- Appointments and enquiries on electrical inspections
- Technical advisory services to customers and registered electrical contractors / workers, including:
- Energy Survey - we can offer a free domestic energy survey by our engineering staff and send you a report on the estimated consumption of your home appliances.
- Advice on Voltage Problem - our engineer can carry out an investigation on your voltage problem and help you to resolve the supply problem.
- Advice on Electromagnetic Interference - our engineer can investigate and provide free advice on electromagnetic interference.
- Advice on Load Factor and Power Factor - we can offer assistance and advice in measuring the load factor or power factor of your installation.
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