HEC - Service Centres & Customer Hotlines

	Useful Telephone Numbers

"APS" 24-hour Account-by-Phone Service

Helpful Keys

Press

2 for English

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Account Information and Electricity Bill

1. Account Balance, Last Payment Information and Scheduled Next Meter Reading Date

2. Electricity Bill

1. Proforma Bill by Fax*

2. Copy Bill by Post

3. Change Bill Language, Request of Consumption Record or Report Meter Reading

1. Change of Bill Language

2. Consumption Record*

3. Report Meter Reading

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Application Procedures

1. Application for Supply Procedure

1. Transfer of Account*

2. New Supply Application*

3. Change of Load Application*

2. Termination of Account and Deposit Refund Procedure

1. Procedure over the Phone

2. Procedure by Fax*

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Tariffs

1. Information over the Phone

1. Domestic Tariff

2. Commercial, Industrial and Miscellaneous Tariff

3. Maximum Demand Tariff

2. Information by Fax*

1. Domestic Tariff Table

2. Commercial, Industrial and Miscellaneous Tariff Table

3. Maximum Demand Tariff Table

4. All Tariff Tables

Press

Other Information and request for Forms and Booklets

1. Payment Methods and Hongkong Electric Major Offices' Information

1. Payment Methods*

2. Office Hours, Telephone Nos. and Addresses of Hongkong Electric Major Offices*

2. Forms and Information Booklets

1. Termination Form*, Transfer and New Supply Application Form* and Autopay Form

2. Supply Rules and Service Brochure

3. Fax Copy Index*

9 Return to Main Menu

0 Speak to Customer Services Representatives

* Also available by Fax

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Account-On-Line Service
Opening an Account & Other Service Requests
Billing, Payment & Electricity Tariffs
Electricity@Home
Concessionary Tariffs & Other Special Services
Customer Service Standards
Supply Rules, Guide to Connection of Supply & e-REW Express
Service Centres & Customer Hotlines
Customer Suggestions/Liaison

Account-On-Line Service
Opening an Account & Other Service Requests
Billing, Payment & Electricity Tariffs
Electricity@Office
Setting Up Business in HK - About Electricity
Customer Service Standards
Supply Rules, Guide to Connection of Supply & e-REW Express
Service Centres & Customer Hotlines
Customer Suggestions/Liaison

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e-Card

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The Hongkong Electric Company Limited
Hongkong Electric International Limited
Associated Technical Services Limited

Useful Telephone Numbers

"APS" 24-hour Account-by-Phone Service

Helpful Keys